Privacy Policy

Information we collect

We collect and process the following types of information:

• Account and profile information — such as name, email address, organization, role, and authentication identifiers (for example, email/password credentials or identity-provider information such as Google Sign-In).
• Fleet and operational data — such as driver assignments, load and shipment details, routes, schedules, home-time windows, and preferences provided by your Organization.
• Telematics and ELD data — including vehicle location, hours-of-service data, and vehicle health and diagnostic information, where those integrations are enabled by your Organization.
• Driver contact and messaging data — such as driver phone numbers, messaging opt-in status, and the content of dispatch communications sent and received (including through the WhatsApp Business Platform). See Section 06.
• Usage and device information — such as log data, browser type, device identifiers, IP address, and how you interact with the Services.
• Support and communications — including messages you send us, feedback, and information you provide during onboarding, training, or support interactions.

How we use information

We use information for purposes including to:

• provide, operate, and maintain the Services;
• authenticate users and secure access to the platform;
• enable dispatch, planning, and optimization workflows across your fleet;
• send operational and dispatch communications to drivers on behalf of your Organization — such as load assignments, pickup and delivery details, schedule changes, ETAs, and confirmations;
• generate AI-driven recommendations, planning, and optimization outputs, which may involve third-party AI and machine-learning service providers acting as our subprocessors under contractual confidentiality and security obligations;
• analyze usage to improve the performance, reliability, and user experience of the Services, and to develop new features and capabilities;
• provide support, respond to inquiries, and communicate with you; and
• meet legal, regulatory, and compliance obligations, and enforce our agreements.

We do not use the personal data we process on behalf of Organizations for advertising or for building profiles unrelated to the Services.

How we share information

We do not sell personal data. We may share information in the following circumstances:

• With your Organization that provides you access to the Services, consistent with its internal policies and its agreement with TrueMile.
• With service providers that perform services on our behalf — such as cloud hosting, database, monitoring, error-tracking, analytics, and communication tools — subject to appropriate contractual safeguards.
• With integration partners such as ELD providers, TMS platforms, load boards, messaging platforms (including the WhatsApp Business Platform), and mapping or telematics vendors, where your Organization has enabled those integrations.
• For legal, safety, and security reasons — such as to comply with law, respond to lawful requests, protect the rights and safety of TrueMile, our customers, or others, or to detect and prevent fraud or security incidents.
• In a business transfer — such as a merger, acquisition, financing, or sale of all or a portion of our assets, where information may be transferred as part of the transaction.

Data retention

We retain information for as long as necessary to provide the Services, to support your Organization's legitimate business needs, to comply with legal or regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the context in which it was collected. When data is no longer needed, we delete or anonymize it in accordance with our retention practices and applicable law.

Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, use, alteration, or destruction — including encryption in transit and at rest, role-based access controls, and access auditing. No system can be guaranteed to be 100% secure, and you are responsible for maintaining the security of your account credentials and devices.

WhatsApp Business Platform and Meta data

Where your Organization enables driver communications through the WhatsApp Business Platform, TrueMile sends and receives operational messages with drivers on your Organization's behalf. Our use of the WhatsApp Business Platform and any data received from Meta is consistent with the Meta Platform Terms, the WhatsApp Business Messaging Policy, and applicable Meta developer policies.

Your choices

Depending on your role and your Organization's configuration, you may have choices regarding certain data and communications, including:

• updating or correcting account profile information;
• managing certain notification preferences within the Services;
• opting out of WhatsApp messaging at any time by replying STOP to any message; and
• requesting access, correction, or deletion of personal data by emailing privacy@truemile.ai, or through your Organization where applicable.

Many privacy rights and requests must be managed through your Organization, which controls how the Services are used in its operations.

International transfers

TrueMile may process and store information in countries other than the country where you are located. When we transfer personal data internationally, we do so in accordance with applicable data protection laws and, where required, use appropriate safeguards.

Children's privacy

The Services are not directed to children and are intended for use only in a business and professional context. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means and update the "Last updated" date above. Your continued use of the Services after the changes become effective indicates your acknowledgment of the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle personal data, or to make a privacy request, please contact us at privacy@truemile.ai, or reach out to your TrueMile representative.